Trading Terms

These Trading Terms apply to purchases of goods or services from our Site and to any order placed with us following an enquiry through the Site, unless separate written terms are agreed with you.

1.1 The terms contained in this document apply to transactions for the purchase of products and services from the Site. By ordering any Services from our Site, you indicate your acceptance of these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.

1.2 If the Site contains separate terms of trading linked to from the homepage, those separate terms will prevail in the event of conflict.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice, provided that changes will not affect purchases made before the change is implemented.

2.1 You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts. You will have an opportunity to check and correct input errors before submitting your order.

2.2 All orders are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or anyone else in those circumstances.

2.3 After submitting an order, you may receive an acknowledgement email. Acceptance of your order and formation of the contract will take place when we confirm dispatch or otherwise confirm acceptance, unless we have notified you that we do not accept the order or you have cancelled it in accordance with these Trading Terms.

2.4 If your order includes Services which are not available, we will contact you to ask how you wish to proceed. You may wait until they are available or cancel your order.

3.1 Prices advertised on our Site are as set out on the Site. Unless stated otherwise, prices are in pounds sterling, exclusive of VAT and shipping charges. Shipping charges may be added once a shipping option has been selected.

3.2 Prices may change at any time prior to acceptance of your order.

3.3 We cannot accept your order until payment has been made in full, where payment is required through the Site.

3.4 If a price has been incorrectly advertised, we may contact you to ask whether you wish to proceed at the correct price. If you do not proceed, or if we cannot obtain instructions, we may cancel the order.

4.1 Subject to availability, we will use reasonable endeavours to deliver Services you have ordered as soon as possible after acceptance.

4.2 Delivery will be made to the address specified in your order.

4.3 Precise delivery timing cannot be specified. Certain deliveries may require a signature.

4.4 Once delivered, Services become your property and responsibility, except where Services are damaged, faulty or incorrectly delivered.

5.1 Unless an exception applies, you may cancel your order without giving a reason within fourteen days from the day you, or a third party nominated by you, acquire physical possession of the goods.

5.2 To meet the cancellation deadline, it is sufficient to send your cancellation communication before the period expires.

5.3 If you cancel this contract, we will reimburse payments received from you, including standard delivery or shipping costs where applicable. We may withhold reimbursement until goods have been returned or you have supplied evidence of return.

5.4 You may not cancel orders for sealed audio, visual or software products once unsealed; perishable goods; goods sealed for health or hygiene once unsealed; customised or made-to-specification goods; downloaded or streamed services already started; or goods mixed inseparably with other items after delivery, unless they were damaged, faulty or incorrectly delivered.

5.5 Returned Services should be sent back within fourteen days of cancellation and no later than twenty-eight days after delivery, packed securely and returned by a suitable recorded or insured delivery method.

5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

6.1 If any Service you purchase is damaged or faulty when delivered, we may offer a repair, exchange or refund as appropriate and in accordance with your legal rights. If you believe a Service is faulty, please notify us to arrange return.

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7.1 We take reasonable steps to display colours and detailing accurately, but your monitor's display may not exactly reflect the colour or detailing of Services on delivery.

7.2 From time to time, stores or online channels may run promotions that are not available elsewhere. Unless stated on the Site, online purchases do not qualify for loyalty card or discount card benefits.

7.3 Any sizing information on our Site is included as a guide only. If you are in doubt, contact us before placing an order.

8.1 If you access our Site from outside the United Kingdom, you are responsible for complying with local laws where applicable. We do not represent that Services are appropriate, available or compliant outside the United Kingdom.

8.2 Please contact us before ordering Services for delivery outside the United Kingdom. International deliveries may be subject to import duties and taxes, for which you will be responsible. Cross-border deliveries may be opened and inspected by customs authorities.

9.1 Where online ordering is available, our Site may use secure server technology to protect personal information.

9.2 Data relating to your order and personal or payment card details may pass to our server in encrypted format during checkout.

9.3 We recommend that you do not communicate payment card details by email. We cannot be responsible for losses incurred when transmitting information by internet link or email.

9.4 If you have any additional queries about security, please contact us.

10.1 We will not be liable where performance of our obligations is prevented or restricted by circumstances beyond our reasonable control.

10.2 You are responsible for the use you make of Services you order. To the extent not prohibited by law, we accept no liability for loss or damage that is not reasonably foreseeable or for business loss.

10.3 We accept liability for death or personal injury caused by our negligence, fraudulent misrepresentation and any other liability that cannot be excluded under English law.

10.4 Nothing in these Trading Terms affects your statutory legal rights.

11.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please read it, as it includes important terms which apply to you.

12.1 Failure by us to enforce a right does not result in waiver of that right. You may not assign or transfer your rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts shall remain in force.

12.3 English law applies to these Trading Terms and disputes will be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law and courts of that part may apply.

12.4 A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

12.5 Even if we delay in enforcing this agreement, we can still enforce it later.

13.1 Please contact us using the details set out on our Site.

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