Privacy & Cookie Policy

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are.

We take your privacy seriously and use your personal data as explained in this Privacy Policy. We are the controller of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes, including any related profiling.

Personal data is any information which identifies you personally, whether directly, such as your name, or indirectly, such as information about your use of our products and services.

We may collect contact details including your name, email address and telephone number so that we can respond to an enquiry you make via our Site or in relation to products and services we have agreed to provide.

We may collect correspondence you provide if you contact us by email, letter, telephone, through our Site, by submitting a comment, or by any other means.

We may collect survey responses if you choose to respond to research requests, transaction details where relevant to products or services, and details of visits to the Site including traffic data, location data, weblogs and other communication data.

We collect information about your use of our Site through cookies. Cookies are files stored on your computer, tablet or smartphone that help websites remember information about your visit.

Essential cookies help provide services you have requested, such as communication between your browser and the Site. You may not be able to use parts of our Site without these cookies.

Analytics cookies help us understand how users engage with our Site, including counting visitors and understanding how well the Site is performing.

User cookies may improve your experience by remembering preferences. Social sharing cookies may allow you to share content on social networking or sharing sites. Interest-based advertising cookies may be used by third parties to make adverts more relevant.

You may refuse cookies by changing your browser settings. If you choose to refuse cookies, you may be unable to access certain parts of our Site. For more information about cookies, visit www.allaboutcookies.org.

Some cookies may be stored by third parties when you use our Site. We have no control over these cookies or how third parties use them. For more information about interest-based advertising choices, visit www.youronlinechoices.com.

We use your personal data to provide products and services you have requested, to send service communications, and to communicate with you about products and services we provide.

Where we have your consent or another lawful basis, we may use your contact details for direct marketing by email, SMS, post or telephone. You can unsubscribe from direct marketing at any time.

We may use cookies and similar technologies to track activity on our Site, monitor usage, provide important functionality and improve the experience.

We use your personal data to provide and improve customer support, maintain internal records, improve data accuracy, respond to enquiries, complaints and disputes, investigate fraud, detect misuse, prevent fraud and comply with legal obligations.

Data protection law requires us to process personal data only where we satisfy one or more legal grounds.

We may rely on consent for marketing communications, sharing details with trusted business partners where you have consented, conducting marketing research, or other consent-based processing.

We may process personal data where necessary for the performance of a contract, including providing products and services, communicating about those products and services, providing customer support and notifying you about service changes.

We may process personal data where necessary to comply with legal obligations, including fraud detection, investigation and prevention.

We may process personal data where necessary for our legitimate business interests, including improving products and services, understanding our customer base, developing the Site, training staff, responding to enquiries or disputes, ensuring effective operational management, document retention, compliance and the exercise or defence of legal claims.

We may provide your personal data to suppliers and service providers, including companies in our group, who provide business services for us and act as processors of your personal data on our behalf.

We may disclose personal data if required to comply with a legal obligation, or to protect the rights, property or safety of our business, customers or others. This may include exchanging information with organisations for fraud protection.

In some cases, personal data may be transferred outside the European Economic Area. Where that happens, we are required by data protection law to ensure appropriate protection against unauthorised access, loss, destruction or unlawful processing.

We retain personal data for no longer than is necessary for the purpose for which it was provided.

When determining retention periods, we consider legal obligations, limitation periods, potential or actual disputes and guidance issued by relevant data protection authorities. Otherwise, we securely erase personal data when it is no longer needed.

You have the right to be informed about how we use your personal data and your rights.

You have the right of access to your personal data, the right to rectification if it is inaccurate or incomplete, and the right to erasure in certain circumstances.

You may have the right to restrict processing, the right of data portability, the right to object to processing based on legitimate interests or direct marketing, and the right to withdraw consent where processing is based on consent.

You have the right to make a complaint to the Information Commissioner's Office if you are unhappy with how we have handled your personal data or believe our processing does not comply with data protection law.

If you would like to exercise your data protection rights, or if you are unhappy with how we have handled your personal data, please contact us using the details set out on our Site.

If you are not satisfied with our response, you can contact the Information Commissioner's Office by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, calling 0303 123 1113, or submitting a message through ico.org.uk.

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those websites. We encourage you to read the privacy statements on other websites you visit.

We do not accept responsibility or liability for the privacy practices of third-party websites, and your use of those websites is at your own risk.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.